Terms & Conditions


STANDARD TERMS & CONDITIONS: 1% 10 days, net 30 days F.O.B Winsted, CT (pending credit approval for new accounts).

STANDARD LEAD TIME: Standard lead time is 2 weeks, although many orders ship much sooner. We will notify you promptly for Special Order items requiring more than 2 weeks. Credit cards are not charged until an order ships.

SHIPPING POLICY: UPS shipping charges will be calculated and added to the invoice when the product is shipped. Due to freight classification changes through UPS we can no longer publish transportation costs.

MINIMUM ORDER POLICY: A $500 minimum order is required for all online orders. For orders in the minimum range, we prefer that the number of line items be limited to one or two, which is generally the case. For minimum orders containing more than two items, and in the interest of serving our customers, we will contact you with reasonable options before processing your order. H-O reserves the right to cancel an online order based on this policy.

TOOLING CHARGES: Tooling charges will vary depending on the complexity of the part to be made. Tooling charges will be waived with a minimum initial shipment, per quotation.

BLANKET ORDERS: H-O Products will accept blanket orders for 1 year or less (per the price schedule or as quoted) provided that a firm shipping schedule is included for at least 50% of the order within the first six months. Prices are guaranteed for the face quantity of the order, or order term (whichever comes first). In the event there is no activity on a blanket order during any three-month period. H-O Products shall have the right to request a shipping schedule covering the rest of the order, or cancel the blanket order and ship any material which has been produced especially for that order. Face quantities of blanket orders shall be minimum 250,000 pieces for pads with releases of at least 25,000 pieces. Blanket orders for tapes need to be at least 1,000 rolls with releases of 100 rolls. For die cut shapes such as gaskets, chimney blocks, or grooved setting blocks, the minimum blanket order is 25,000 pieces, 5,000 per release.

RETURNS: A product may be returned if it is not what was ordered or as described on our website. Email us to request a Return Authorization and shipping instructions.

WARRANTY: Product is warranted to be standard commercial quality up to such a time as Product is applied, but in no case later than 12 months from the date of manufacture. Supplier shall not be responsible for application of Product. Customer must determine if Product is suitable for each application.




ORDER NUMBERS: Buyer will communicate a purchase order number (the “Purchase Order Number”) to Seller by telephone, fax or e-mail. Seller shall include the Purchase Order Number on every packing sheet, invoice and every other communication related to this order.

PACKING AND SHIPPING: All items must be properly prepared for shipment to secure lowest transportation rates and comply with carrier regulations.

SHIPMENT OR DELIVERY: If it appears Seller will not meet published delivery schedule, Seller shall notify Buyer of deviation to the shipping schedule immediately when any condition arises that will delay shipment (ex. Incoming material delay, natural disaster, equipment breakdown, etc.), advise new delivery schedule. Buyer shall have the right to cancel the order at that point, or accept new delivery schedule.

INSPECTION: All items are subject to final inspection and acceptance by Buyer at the destination notwithstanding any prior payment or inspection at the source.

REJECTION: Buyer shall notify Seller if any items delivered hereunder are rejected for being nonconforming, and, at Buyer's election and Seller's risk and expense, such items may be returned to Seller. Seller shall issue Buyer a credit for all costs and expenses with respect to such rejected items or replace or correct rejected items, at Buyer’s election.

WARRANTY: Seller warrants that all goods delivered hereunder shall be merchantable, fit for their particular purpose and free from defects, whether latent or apparent. Seller cannot be held responsible for application of product. Buyer must determine if products are suitable for each application. Seller shall provide samples for this purpose upon request, free of charge. Seller warrants that all services performed hereunder shall be performed in a good and workmanlike manner by qualified, trained personnel, free from errors.

CHANGES: Seller may make changes to any services to be performed or to any goods to be specifically manufactured, but no change shall be effective, nor shall Buyer be obligated to pay any increase in compensation as a result of a change, unless Seller issues a revised Quote or Order Verification, and Buyer accepts that Quote/Order Verification. Changes which increase or decrease pricing shall be revised as mutually agreed to in writing, with a revised Quote and/or Order Verification and a corresponding revised Purchase Order.

INVOICES/PAYMENT: A separate invoice shall be issued for each shipment and for each Purchase Order Number, with the Purchase Order Number stated on the face of the invoice. Unless previously and mutually agreed to in writing (ex. Terms CIA for specific shipments), no invoice shall be issued prior to shipment of goods, and no payment shall be made prior to receipt and acceptance of conforming goods and invoice. Payment terms shall commence upon issuance of invoice. Payment terms are net 30 days of invoice date, for qualified customers. Other terms, such as COD, CIA, CIF, Ex-works, etc. shall be mutually agreed upon by both Buyer and Seller, in writing prior to accepting any purchase order.

CONFIDENTIALITY: Seller/Buyer shall keep confidential all information designated as confidential by Buyer/Seller or reasonable known to be confidential, including, but not limited to, designs, processes, drawings, specifications, reports, data and other technical or proprietary information and the features of all parts, equipment, tools, gauges, patterns and other items furnished or disclosed to the Seller/Buyer by Buyer/Seller in connection with this purchase order (“Buyer’s Confidential Information”). Seller/Buyer shall not disclosure such information to any third party without the written consent of Buyer/Seller and shall not use Buyer’s Confidential Information except as contemplated in this purchase order.